The Pines Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
REGISTER FOR DOCTORLINK HERE
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App:
Any Child aged 11-19yrs old can contact the School Nurse in confidence
(whether you are at school or not)
For further information on Electronic Repeat Dispensing please
Please be aware that during the current coronavirus situation you will be screened by reception before any appointment can be made - online services are for telephone appointments ONLY - please do not come to the surgery unless you have been advised to - all our usual clinics are subject to change - so we recommend if you are unsure to ring the surgery for advice - we appreciate your patience and understanding at this time.
THE SURGERY WILL BE CLOSED ON SATURDAYS UNTIL FURTHER NOTICE
IMPORTANT - If you are concerned about Coronavirus please refer to www.gov.uk/coronavirus for the latest information. If you have symptoms of a cough, fever or shortness of breath please refer to www.111.nhs.uk or call 111 - DO NOT ATTEND THE SURGERY.
PLEASE NOTE: WE ARE CLOSED FOR STAFF TRAINING FROM 12:30PM ON THE FOLLOWING AFTERNOONS:
This training has been organised by Nene CCG for all
If You Require Urgent Medical
Assistance Whilst The Surgery Is Closed
Please Call NHS 111
Please also check our opening times for any additional bank holiday closures
Online booking for appointments is currently suspended - you will only be able to book a telephone appointment and not face to face via online services until further notice.
Manage your appointments and medication online
Our online booking system (Systm-Online) is available 24 hours a day, 365 days a year. Systm-Online enables you to book appointments and request repeat prescriptions and medication.
If you wish to use this service you will need to register. For security reasons we will need to see proof of identity in the form of either a passport or driving license and proof of residence in the form of a utility bill or bank statement (if you have any difficulties in providing these please speak to reception). You will then be given a printout of your username and password.
To manage your appointments online
Booking your next appointment over the internet is easy, and you can do it any time without waiting for surgery lines to open. You can log-in and secure yourself an appointment within seconds. Click here Systm Online to go to the online booking screen.
Forgotten the time of your appointment?
No longer need your appointment?
Log-in to Systm-Online and cancel it.
Manage your medication online
If you find it hard to get into the Surgery to order your next repeat prescription, Systm-Online could make your life easier, simply log-in and view a list of the medication you have been prescribed.
Online appointments are not to be used to order repeat medication with the GP
Manage your details online
You can change your email address and phone number details using Systm-Online. Change of address must be done at reception at the surgery. Proof of address is required.
The Systm-Online service has been developed, tested and accredited by Health and Social Care Information Centre. All personal information used by Systm-Online is secure and protected. Your information is only available to the staff at your practice that have the appropriate security controls, i.e. those managing appointments and repeat prescribing.
(Site updated 18/01/2021)