PLEASE NOTE: WE ARE CLOSED FOR STAFF TRAINING FROM 12:30PM ON THE FOLLOWING AFTERNOONS:
14th November 2018
5th December 2018
This training has been organised by Nene CCG for all
If You Require Urgent Medical
Assistance Whilst The Surgery Is Closed
Please Call NHS 111
Manage your appointments and medication online
Our online booking system (Systm-Online) is available 24 hours a day, 365 days a year. Systm-Online enables you to book appointments and request repeat prescriptions and medication.
If you wish to use this service you will need to register. For security reasons we will need to see proof of identity in the form of either a passport or driving license and proof of residence in the form of a utility bill or bank statement (if you have any difficulties in providing these please speak to reception). You will then be given a printout of your username and password.
To manage your appointments online
Booking your next appointment over the internet is easy, and you can do it any time without waiting for surgery lines to open. You can log-in and secure yourself an appointment within seconds. Click here Systm Online to go to the online booking screen.
Forgotten the time of your appointment?
No longer need your appointment?
Log-in to Systm-Online and cancel it.
Manage your medication online
If you find it hard to get into the Surgery to order your next repeat prescription, Systm-Online could make your life easier, simply log-in and view a list of the medication you have been prescribed.
Online appointments are not to be used to order repeat medication with the GP
Manage your details online
You can change your email address and phone number details using Systm-Online. Change of address must be done at reception at the surgery. Proof of address is required.
The Systm-Online service has been developed, tested and accredited by Health and Social Care Information Centre. All personal information used by Systm-Online is secure and protected. Your information is only available to the staff at your practice that have the appropriate security controls, i.e. those managing appointments and repeat prescribing.
Your data, privacy and the Law
How we use your medical records:
This practice handles medical records according to the laws on data protection and confidentiality.
We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
Some of your data is automatically copied to the Shared Care Summary Record.
We may share some of your data with local out of hours / urgent or emergency care services
Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
Data about you, usually de-identified, is used to manage the NHS and make payments.
We share information when the law requires us to, for instance when we are inspected or are reporting certain illnesses or safeguarding vulnerable people.
Your data is used to check the quality of care provided by the NHS.
We may also share medical records for medical research
For more information visit our website at www.thepinessurgery.co.uk and click the link entitled, GDPR Your Data or ask at reception for the reception copy of our privacy policies that you can read whilst you wait.
(Site updated 11/10/2018)